CUNA Mutual Group’s TruStage ‘What Matters Now’ Research Explores Multicultural Consumers

SAN FRANCISCO – CUNA Mutual Group released its annual TruStage® What Matters Now consumer research during CUNA’s Marketing and Business Development Council Conference Tuesday. The research revealed the unique makeup and preferences of today’s multicultural consumers, how these cultural differences impact business performance, and ways credit unions can reach and establish more meaningful relationships with this core consumer group.

Help CO-OP Benchmark Debit Trends to Unlock Opportunities for Growth

Take this short survey and CO-OP will donate $100 to Children’s Miracle Network Hospitals on your behalf.

CO-OP Financial Services is partnering with Mastercard to commission a benchmark study on the state of debit cards among U.S. credit unions. The survey, conducted by Mercator Advisory Group, will be used to develop an in-depth industry report on important debit card trends regarding usage, issuance, servicing and management.

Miracle Match Turns 10: Building a Legacy of Hope and Healing

It’s been 10 years since CO-OP Financial Services first launched the CO-OP Miracle Match program, and since then thousands of credit unions have partnered with them to raise nearly $20 million for Children’s Miracle Network Hospitals nationwide.

The charity of choice for the credit union movement, CMN Hospitals deliver hope and healing to families coping with a seriously ill or injured child.

CU Direct Publishes White Paper on Visions FCU’s Success with Lending 360 Loan Origination System

Visions FCU in New York implemented CU Direct’s Lending 360 Loan Origination System, providing a true omni-channel experience for both members and employees. As a result, the credit union has tripled online and mobile loan volume, increased organization-wide consumer loan origination totals by up to 60%, improved quality control and efficiency, and has maintained member service ratings.

Transformation and Growth: CO-OP Shared Branch Enters a New Era

Shared branching began with an undeniable idea: Individually, credit unions couldn’t provide competitive branch networks. But together, they could. Back in the 1970s and 80s, when shared branching took root, locations were everything – and the economic advantages to cooperative branching were easy to see.


New, Upgraded System Integrates Across the CO-OP Enterprise to Provide One Efficient, Seamless Point of Access to All Applications

RANCHO CUCAMONGA, Calif. – CO-OP Financial Services is announcing MyCO-OP, a new client portal that will provide credit unions with secure, universal access to CO-OP applications through a single, highly intuitive user interface.

D.C. or Bust CO-OP Brings Integration and Innovation to This Year’s GAC

Their itineraries are set. Their bags are packed. Destination? CUNA’s Governmental Affairs Conference 2018 (GAC) in our nation’s capital, Feb. 25-March 1, 2018. If you’re headed to the same place, please be sure to come by the CO-OP booth (#301) to learn more about our theme for this year.

CUNA Mutual Group Contributes Unprecedented $20 Million to Its Foundation

Contribution Creates a Sustainable Funding Source to Significantly Benefit Local Communities, Nonprofit Groups and the Credit Union Industry for Years to Come

MADISON, Wis. – CUNA Mutual Group announced it has made a $20 million contribution, the single largest of its kind, to the CUNA Mutual Group Foundation that will further its long-term commitment to the communities and industry it serves. The unprecedented boost in funding, aided by federal tax reform, helps the company’s foundation further support nonprofit organizations that address economic challenges, education disparities, and equity issues facing many communities today.

CO-OP Financial Services and Yoobi Offer Spring Backpack Bundle Drive

Program Returns After Helping 1,300 Students Last Fall

RANCHO CUCAMONGA, Calif. – Following a Fall 2017 campaign that provided school supplies to 1,300 students, CO-OP Financial Services is partnering again with Yoobi on a Spring Backpack Bundle Drive, designed to help credit unions support schools and students in their communities.

ATM Consultants and NJCUL Services Corporation Partner to Offer ATM Outsourcing and Management to New Jersey Credit Unions

HIGHTSTOWN, N.J. – A new partnership between NJCUL Services Corporation and ATM Consultants, a full-service ATM management company based in Whippany, New Jersey, will help provide cost-effective ATM management solutions and industry expertise to more than 150 credit unions across the state of New Jersey.

Love My Credit Union Rewards Incorporating ADA Compliance to Member-Facing Site

Love My Credit Union Rewards is incorporating ADA digital compliance to its member-facing Web site and has officially entered Phase 1 of this pursuit.

Data Scientist Joins CO-OP to Lead Fraud Products

Fotis Konstantinidis joined CO-OP Financial Services in January 2018 as Senior Vice President overseeing fraud products. He sat down with CO-OP’s Insight Vault to discuss data science, machine learning and fighting fraud in an always-connected, Internet of Things world.

CO-OP Processes 6.6 Billion Transactions in 2017, Saves Credit Unions $131 Million in Potential Fraud Losses

Annual Total Transactions Doubled Year-Over-Year

RANCHO CUCAMONGA, Calif. – CO-OP Financial Services established a new annual record by  processing more than 6.6 billion credit, debit, electronic funds transfer (EFT) and shared branch transactions on behalf of its credit union clients in 2017.

Credit Unions are Capitalizing on Big Banking Backlash

Bank of America Protest is the Latest to Open Doors for Effective Switch Campaigns

GREENVILLE, S.C. – With the end of a free customer checking account at Bank of America, which has received public scrutiny for hurting thousands of low-income households, several credit unions across the country have seized the opportunity to reassure there is a better banking alternative. The campaigns are only being run on social media, including Facebook and Instagram videos educating consumers on how much the new Bank of America fee structure will cost them in the long run.

Credit Unions Get Seat at Table of Payments Innovation as Part of CO-OP Financial Services Co-Creation Councils

CO-OP Clients Help Shape the Future of Payments

RANCHO CUCAMONGA, Calif. – More credit union leaders will take an active role in shaping the future of payments with the launch of CO-OP Financial Services Co-creation Councils. Participants in three unique client groups with three distinct missions will kick off their participation with initial meetings this week.

Vizo Financial Debuts New CECL Solution Powered by ARCSys

GREENSBORO, N.C., and MIDDLETOWN, Pa. – New year, new CECL solution for credit unions! That’s the goal Vizo Financial had in mind when it partnered with ARCSys Technologies to help credit unions take on the complexities of the new current expected credit loss (CECL) ruling set forth by the Financial Accounting Standards Board (FASB).

Switch Campaigns Flip the Stagecoach

In the Wake of Scandal Credit Unions are Offering Wells Fargo Customers Incentives

GREENVILLE, S.C. – Credit unions in California, Florida, New Jersey and South Carolina are throwing some jabs at the third largest bank in the U.S. Targeting the customers of Wells Fargo Bank, the credit unions are offering $100 incentives to the customers impacted by the glitch that drained customer accounts on Wednesday.

Kemba, A+ Federal, and Michigan Educational Credit Unions Sign with CUNA Mutual AdvantEdge Analytics

Credit Unions Look to Use Advanced Analytics to Improve Member Experience

MADISON, Wis. –  CUNA Mutual AdvantEdge Analytics announced that Kemba Credit Union with $860 million in assets, headquartered in Cincinnati, Ohio; A+ Federal Credit Union, with $1.3 billion in assets, headquartered in Austin, Texas; and Michigan Educational Credit Union, with $800 million in assets, headquartered in Plymouth, Michigan; will partner with AdvantEdge Analytics to build their advanced analytic platforms and services to gain better member insights.


Solutions Enhancements Designed to Build Member Engagement, Deepen Loyalty, Drive Revenue

RANCHO CUCAMONGA, Calif. – To help credit unions meet their member-engagement and top-of-wallet goals in 2018, CO-OP Financial Services is launching enhancements to its Member Rewards and ShopSPOT by CO-OP merchant-funded solutions.


PITTSBURGH, P.A. – PWCampbell, founded in 1910 as a design/build company, has evolved into a North American leader in design/build of financial institutions. PWCampbell began to diversify its field of business in 2012 and grew its core competency of design/build, branding & merchandising and retail branch technology for the financial services industry. PWCampbell is also a leader in urban redevelopment, residential and commercial construction and is in its fourth generation of family ownership. While the entire PWCampbell team is respected for their dedication and contributions, several key employees that have been instrumental in the growth and success of the Company are being recognized with a promotion.

CO-OP’s ‘Springboard’ Business Intelligence Application Enhanced for its Tenth Birthday

New Features Lead to Greater Security and Faster, More Complete Insights

RANCHO CUCAMONGA, Calif. – Springboard, CO-OP Financial Services’ proprietary credit card servicing application enabling credit union staff access to member card data in real time, is realizing new potential in its latest edition, rolling out to credit unions this month.

South Jersey FCU Interim CEO Ernest Huggard Joins NJCUL Services Corporation Board of Directors

HIGHTSTOWN, N.J. – Ernest Huggard, interim President/CEO of South Jersey FCU and newly-appointed New Jersey Credit Union League board member, has been appointed to the NJCUL Services Corporation Board.

EverSafe and NJCUL Services Corporation Partner to Protect Credit Union Members Against Fraud and Identity Theft

HIGHTSTOWN, N.J.Nearly one in five older Americans are victimized in financial scams each year. EverSafe, a technology service that provides enhanced fraud and identity theft monitoring to protect families against financial abuse, and NJCUL Services Corporation announced a partnership that will protect the finances, credit, and identity of credit union members in New Jersey.

CO-OP Financial Services Adds Dean Michaels to Lead Corporate Development and Strategic Partnerships

Partnerships Continue Playing Key Role in CO-OP’s Growth, Delivery on Brand Promises

RANCHO CUCAMONGA, Calif. – Capping a year in which CO-OP Financial Services acquired credit-processor TMG to grow its business and better serve credit unions, the company is adding Dean Michaels as Head of Corporate Development and Strategic Partnerships.

Vizo Financial & CUSOs Give Back in 2017

GREENSBORO, N.C., AND MIDDLETOWN, Pa.In 2017, Vizo Financial and its CUSOs, MY CU Services, Sollievo and AMIS, set out on a mission to give back to their local communities. Over the course of the year, the corporate credit union took part in more than 15 different community events to benefit organizations across the entire country.

CUNA Mutual Group Expands Relationship with InsurTech Investment, ForeverCar

Company Enhances its Post-Loan Mechanical Repair Coverage with New Full-Service Marketing Program for Credit Unions

MADISON, Wis. – CUNA Mutual Group announced it will expand its MEMBER’S CHOICE® Mechanical Repair Coverage (MRC) by adding a new marketing program, powered by ForeverCar. Combining traditional and digital marketing, ForeverCar’s platform will help credit unions reach all their members with an eligible vehicle, even if that vehicle has no loan or is financed elsewhere.

CU Solutions Group and Angott Search Group announce joint venture

CUSG Executive Search powered by Angott

Livonia, Mich. – CU Solutions Group (CUSG) and Angott Search Group (ASG) launched the firm, CUSG Executive Search powered by Angott, a joint venture with full-service search and recruiting yesterday. CUSG Executive Search powered by Angott will draw on the firm’s industry-leading expertise to deliver executive search, recruiting, research, board consulting and training to credit union clients.

Chartway FCU and STCU Choose CUNA Mutual AdvantEdge Analytics

Credit Unions Look to Strengthen Member Insights Through Advanced Data Analytics

MADISON, Wis. – CUNA Mutual Group announced Chartway Federal Credit Union, with $2.1 billion in assets, headquartered in Virginia Beach, Virginia, and STCU, with $2.6 billion in assets, headquartered in Spokane, Washington, will partner with CUNA Mutual AdvantEdge Analytics to implement their integrated data management and analytics services.

TruStage® Debuts Simplified-Issue Whole Life Insurance Product

TruStage among first to market with completely online consumer purchase experience for whole life insurance
Builds on success of TruStage Online Term Life Solution that delivered $1 billion in issued coverage in first year

MADISON, Wis. – TruStage, CUNA Mutual Group’s consumer brand, announced today the launch of its new entirely digital simplified-issue whole life insurance product, available to consumers by answering just a few questions and delivering an automated, underwriting decision within minutes.

Dr. Brandi Stankovic joins CU Solutions Group as SVP of credit union engagement and consulting

LIVONIA, Mich. – CU Solutions Group (CUSG) announced the hiring of Brandi Stankovic as senior vice president of credit union engagement and consulting.

CUNA Mutual Group Foundation Launches Holiday Giving Campaign to Support Ongoing Disaster Relief

Foundation to Match Up to an Additional $100,000 in CUAid Support to Help Affected Credit Unions

MADISON, Wis. – The CUNA Mutual Group Foundation launched a holiday giving campaign to help credit union staff and members affected by hurricanes, floods and wildfires in the U.S. mainland and Puerto Rico this year. The Foundation will match every dollar donated to CUAid – up to $100,000 – now through Dec. 31, to provide additional support for the ongoing disaster relief efforts.


Payments Industry Vet to Lead ATM, Debit/Prepaid and Shared Branch Business Lines

RANCHO CUCAMONGA, Calif. – CO-OP Financial Services announced the addition of Kathy Herziger-Snider to the firm’s product management leadership team. Reporting to CO-OP Chief Product and Strategy Officer Shazia Manus, Herziger-Snider will serve as a senior vice president, leading CO-OP’s ATM, debit/prepaid and shared branch business lines.

NJCUL and SimplyCredit Agree to New Business Partnership

HIGHTSTOWN, N.J. & SAN FRANCISCO – A new partnership between the NJCUL Services Corporation and San Francisco-based fintech company, SimplyCredit, will help New Jersey’s credit unions combat online disruption and accelerate membership and lending growth. Through the relationship, SimplyCredit will enable consumers to dynamically refinance high-APR credit card balances with participating New Jersey credit unions using a seamless mobile and Web interface.

The Race to Excellence is on: CO-OP Unveils Think 18 Conference

Michael Phelps is First Announced Speaker; Registration Available Immediately for May 7-10, 2018 Event

RANCHO CUCAMONGA, Calif. – "The Race to Excellence" is on, as CO-OP Financial Services unveils its THINK 18 conference focusing on the accelerating need for enterprise innovation and agility to meet the needs of today’s credit union members.

NJCUL Services Corporation Announces njBIZloan Connection

HIGHTSTOWN, N.J. NJCUL Services Corporation and Biz Lending & Insurance Center, Inc. (BLIC) announced a new program njBIZloan Connection at the New Jersey Credit Union League’s 83rd Annual Convention at the Golden Nugget Casino in Atlantic City.

The njBIZloan Connection is designed for NJCUL-member credit unions to participate in a collaborative program that allows credit unions to earn non-interest income and accept direct business loan leads.

Self-Service Banking Gets Easier, More Secure With CO-OP ATM Terminal Driving Upgrades

CO-OP First to Support Diebold’s New Vista 5.1 Platform with ATM Member Engagement Enhancements

RANCHO CUCAMONGA, Calif. – CO-OP Financial Services is marking the ATM’s 50th year by making a series of credit union member-centric upgrades to its CO-OP ATM Terminal Driving services, building on security provisions, simplifying navigation and adding new transaction options.

Vizo Financial and Central PA Credit Unions Co-Sponsor and Volunteer at 2017 Pay 4 Play

MIDDLETOWN, Pa. – Can you imagine raising $241,363.30 in less than two days? That’s what happened at this year’s Pay 4 Play radio-thon supporting Children’s Miracle Network (CMN) Hospitals! Vizo Financial and Central Pennsylvania credit unions took part in the event as co-sponsors and volunteers.

First Tech FCU Chooses CO-OP Financial Services For Full-Service Credit, Member Rewards

Major Expansion of Long-Standing Partnership Designed to Help First Tech Provide Seamless, Comprehensive Payment Services in the Digital Age

RANCHO CUCAMONGA, Calif. – CO-OP Financial Services is announcing a major expansion of its long-standing partnership with First Tech Federal Credit Union of Mountain View, California, including contracting for CO-OP Full-Service Credit processing and Member Rewards by CO-OP.

CUNA Strategic Services and CUNA Mutual AdvantEdge Analytics to Empower Credit Unions with Better Data Management and Advanced Analytics

MADISON, Wis. – CUNA Strategic Services announced a new strategic alliance with CUNA Mutual AdvantEdge Analytics. AdvantEdge Analytics strives to empower credit unions with better data management and advanced analytics to improve member experience. This industry collaboration will not only support credit unions with potential new growth opportunities through data analytics, but will also work to improve current data challenges credit unions face regarding data fragmentation, business intelligence and analytics capabilities.

“As credit unions navigate the growing change and disruption in the financial services industry, we see AdvantEdge Analytics as the natural partner who not only has vested interest and industry credibility, but also the investment and scale to build an analytics platform that benefits the credit union system as a whole,” said Eric Gelly, President of CUNA Strategic Services. “Credit unions have an incredible opportunity to grow their reach and serve more members if they can tap into the power of their data. We are excited to partner with AdvantEdge Analytics on this journey.”

CO-OP Financial Services and Data Systems of Texas Partner to Serve Credit Unions in Southern and Western States

Technology, Service Partnerships Critical to Rapid, Successful Digital Transformation of Financial Institutions

RANCHO CUCAMONGA, Calif. – CO-OP Financial Services and Data Systems of Texas are partnering to help credit unions seamlessly and securely transform digital payments services for members. CO-OP products will be offered to Data Systems clients that use Sharetec core processing solutions.